FAQ
QUESTIONS? WE HAVE ANSWERS
What is Goraceauto.com?
Goraceauto.com in online marketplace for Auto-dealers in Kenya and the rest of East Africa as well. It offers a vast and diverse inventory of used motor vehicles for sale by its registered dealers. It offers a simple, hassle free vehicle buying experience.
How do I get started?
The first step is to become an approved Buyer or Seller. See “How do I become an approved Buyer” or How do I become an approved Seller” below.
How do I register to become an approved Buyer?
Simply click the “Buyer Registration” link in the top menu and complete the registration form in its entirety. Once you click the “Register” button you will receive an email confirming your email address. Click the verification link provided in the email to continue with the registration process.
How do I register to become an approved Seller?
Simply click the “Seller Registration” link in the top menu and complete the registration form in its entirety. Once you click the “Register” button you will receive an email confirming your email address. Click the verification link provided in the email to continue with the registration process.
How do I become an approved Seller and what licenses do I need?
Register on the Goraceauto.com website and you will receive a call from our team to meet all criteria for qualification.
You will need the following licenses:
Valid dealer’s license for the state(s) in which you are authorized to conduct business.
Valid driver’s license
How long does the registration process take?
Applications are processed in the order they are received. Processing time may vary depending on the volume of applications and the accuracy of the registration documents submitted. Typical turnaround time is 24-48 business hours.iness hours.
How do I make an offer on a vehicle I would like to purchase?
First, you must register to become an approved buyer, and then you can start browsing through the diverse inventory of vehicles. Once you locate a vehicle for which you wish to bid, simply fill in the desired offer amount, click “make an offer,” and confirm the offer amount.
Where are the vehicles located?
The location of each vehicle can be found in the details section of each vehicle listing. It is the buyer’s responsibility to ensure they are only making offers on vehicles from the city in which they want to purchase or pick up.
Can I inspect a vehicle I am interested in?
Yes. Please click the details tab located under the vehicle picture and you will see contact information for whom you can direct your questions or arrange to inspect the vehicle.
How do I know if I am the winning buyer?
If you are the highest offer you will be notified via email. The email will contain your submitted offer amount and instructions on making arrangements to pay and pick up the vehicle. Please allow 24 hours from the time you are notified that you are the winning buyer to contact the store. This time allows the Company to complete all necessary processes to document the sale of the vehicle. Stores will not release vehicles until after this period has expired.
How long do I have to pick up my vehicle?
The winning buyer will be notified via email that he/she is the winning buyer. After the buyer has waited the required 24 hours for the store to process the sale, the buyer has five (5) days to pick up the vehicle from its location. If the vehicle is not picked up within the five days, the buyer runs the risk of losing the vehicle as well as having bidding permissions revoked. PLEASE NOTE: The store will not release the vehicle to you within 24 hours of you receiving email confirmation that you won the offer. This time allows the Company to complete all necessary processes to document the sale of the vehicle. Stores will not release vehicles until after this period has expired.
